Maintenance Coordinator

Position Details:

  • Cleaning, repair, and maintenance of the structure, compressors, electric, plumbing
  • Part time, 8-10 hours per week (but does vary)
  • On-call 24/7
  • Pay to be determined based on experience

Human Resources Coordinator Willimantic Food Co-op

Status: Part Time, Hourly, Non-exempt

Pay Level: Starting salary $25-$28/hour

Schedule: 24-30 hours/week

Reports to: General Manager

Supervises: no direct reports

Works closely with: staff, department managers, Finance Manager, General Manager

Overview: By working with the General Manager, department managers and staff, The Human Resources Coordinator will develop excellent human resources systems, maintain and model a culture that is open to change and innovation, uphold and further the Co-op’s commitment to diversity, equity, inclusion, and belonging (DEIB), and continually work to provide the HR systems and environment necessary to meet the organizational objectives and core values of the Willimantic Food Co-op.

Payroll & Benefits

  • Process weekly payroll ensuring utmost accuracy and timeliness.
  • Oversee and administer the employee benefit package ensuring accurate tracking of eligibility dates for employees, including medical, dental, vision, retirement, PTO, staff anniversaries.
  • Research new options and recommend changes in benefits as requested by General Manager.
  • Assist employees with any paycheck questions and process forms for any tax or deduction changes.
  • Oversee and administer employee leave keeping in compliance with FMLA, CT Paid Leave, unpaid leave policies.

Hiring and Personnel Policy Standards

  • Maintain filing system for all employee records.
  • Develop and maintain documentation of HR systems and standard operating procedures.
  • Work with all managers to ensure job descriptions are maintained and updated to reflect the responsibilities of each position.
  • Serve as the contact person for all incoming job applications and resumes and maintain those documents in organized manner so that they are easily accessible to managers.
  • Provide any pre-hiring services that the co-op needs, (recruitment, screening applicants, initial interviews, reference checks, job fair if needed.)
  • Develop systems that ensure managers use appropriate hiring practices, in accordance with legal requirements and co-op standards, at all times.
  • Assist managers in adhering to hiring standards, leadership standards and conduct standards.
  • Maintain updated employee policies and manuals.
  • Maintain updated wage scale ensuring equity and fairness in compensation is maintained throughout the organization.
  • Assist in any grievance complaints or conflict resolution processes as necessary.

Performance Management

  • Research and develop the evaluation system that is most effective in creating a positive and meaningful review process for employees and supervisors alike.
  • Track all review dates and ensure that managers are aware of all evaluation dates of their employees. Assist managers with writing and delivering annual performance evaluations.
  • Work with General Manager and department managers to analyze overall training and development needs for the organization each year, (new hire orientation, safety training, DEIB training, financial training, supervisor training etc.) and make recommendations to General Manager as to priorities and tactics to meet the training priorities.
  • Develop content and presentation materials for various trainings as needed in order for the co-op to offer an effective training program and meet the organization’s needs.
  • Track and oversee the training budget requests and expenditures throughout the year in consultation with the GM
  • Oversee the maintenance of any staff appreciation programs.
  • Ensure that the co-op has an effective internal communication system. Recommend and implement improvements as needed.

Leadership and Guidance

  • Serve as a member of the Admin Team.
  • Responsible for being a steward of the Co-op’s culture.
  • Monitor the organization’s personnel policies and practices to ensure all labor and legal requirements are always maintained.
  • Seek outside legal assistance with personnel issues as requested by the general manager.
  • Assist managers with personnel issues as needed in order to support the organization in achieving best resolution possible, including developing performance improvement plans, progressive discipline and termination, if necessary.

Customer Service

  • Ensure a welcoming store environment that reflects the Co-op’s values and purpose through supporting and advancing existing procedures and policies.
  • Assist customers with product questions, in prompt, friendly, courteous manner, referring them to other staff when necessary.
  • Ensure that all team members are customer focused and are demonstrating excellent customer service at all times.
  • Role model friendly, engaged customer service for staff and provide excellent internal service to staff and peers.
  • Be responsible for understanding and practicing the guidelines in our Customer Service Training and the Zingerman’s customer service videos.
  • Explain store policies and procedures clearly, completely and concisely to all customers.
  • Answer and route phone calls, take and route messages as needed.
  • Uphold security procedures including theft, disorderly customers, emergencies, proper opening and closing procedures.
  • Report customer suggestions, comments, complaints to the Management Team.

Qualifications

  • Required: Associate degree in HR or related field and 2 years HR experience OR at least 5 years professional HR experience.
  • Preferred: Bachelor’s degree (or higher) in Human Resources and/or HR certification.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Ability to maintain confidential information with professionalism.
  • Ability to be a model of all leadership and conduct standards.
  • Ability to exercise diplomacy and deal effectively with conflict.
  • Ability to develop a supportive relationship with managers and staff.
  • Experience in payroll processing software.
  • Experience with administering benefit plans, especially medical & dental.
  • An interest and commitment to stay updated on trends and legislation that pertains to employer responsibilities.
  • Good time-management skills.
  • Ability to prioritize effectively to meet the most pressing needs of the organization. .
  • Good computer skills including proficiency in Excel, Word, Powerpoint, email and internet.
  • Excellent customer service skills.
  • Reliable and predictable attendance.
  • An on-going interest in learning new skills.

Foodservice, Retail, and Maintenance Help Wanted

Don’t be fooled by the recent wacky winter weather! Blink three times and we’ll find ourselves smack dab in the middle of our busy summer season. If you’ve ever considered a part-time job at The Old Creamery Co-op, now’s a great time to apply. We’re currently accepting applications for shifts in several departments. Stop by and fill one out – or email your resume through this handy portal – before the rush! The Old Creamery Co-op is a little country store situated on Route 9, halfway between Northampton and Pittsfield. We’ve been a food co-op since 2012, but there’s been a version of this business on this spot for a lot longer than that. If you’ve driven by, you’ve probably seen us. We’ve got a cow on our roof. We’re “the place to shop with a cow on top.” We’re currently accepting applications for Dishwashers, Cashiers, Grocery and Deli Clerks to help us create an efficient and welcoming experience for our locals, our sight-seers, and our wonderful seasonal summer campers. If you enjoy customer service and have a great knack for organization and time management, we might just have a great job with your name on it!

Maintenance Staff

Flatbush Food Co-op is looking to hire a friendly and detail oriented team player wanted to maintain the store and outdoor areas of the co-op in clean, orderly condition, following the direction of the Maintenance Coordinator.

This is a part-time position. Night and weekend availability required.

Deli Clerk

Flatbush Food Co-op is looking to hire a friendly and outgoing person who loves great, healthy food for the position of Deli Counter Clerk.  Previous food handling experience preferred but we will train the right individual. Applicants with a food handlers’ license will receive priority.

This is a part-time position. Night and weekend availability required.

Stock Worker

Flatbush Food Co-op is looking for friendly and outgoing grocery stockers to keep displays, coolers and shelves fully stocked, cleaned, and faced and provide prompt, friendly, courteous customer service.

Knowledge of natural foods and grocery store experience is a plus.  Must be able to lift 50 pounds on a regular basis.

This is a part-time position. Night and weekend availability required.

Cashier

Flatbush Food Co-op is looking for friendly and outgoing people to accurately and efficiently check out customer purchases and provide prompt, friendly, courteous customer service. Experience serving the public and familiarity with natural foods a plus. This is a part-time position. Night and weekend availability required.