Purpose: To ensure excellence in the Co-op related to all personnel functions and human relations by effectively managing all aspects of HR including customer service, employment policies and practices, recruitment, staff development, compensation, and labor relations.
Job Responsibilities
Customer Service
- Provide excellent customer service to all internal and external customers, including all employees and employment candidates.
- Ensure high level of customer service throughout Co-op through training and program development.
Employment Policies and Practices
- Consider and propose effective, equitable and legal human resource policies.
- Monitor application of policies for uniformity and fairness throughout all departments.
- Keep abreast of all state and federal employment laws and ensure compliance in all HR activities.
- Assist managers with implementation and documentation of disciplinary action.
- Maintain accurate and complete personnel files for all employees.
- Maintain updated job descriptions for all positions.
Recruitment
- Oversee recruitment activities and maintain pool of current applicants.
- Work with managers to determine qualifications for open jobs.
- Support hiring processes as needed.
- Screen applicants, check references, and make recommendations as appropriate.
- Plan for future labor needs with management team.
Staff Development
- Conduct orientation for new staff and monitor employee department training.
- Identify training needs and development opportunities for all employees.
- Coordinate training for managers and other staff in teamwork and group process skills.
- Ensure staff performance evaluations are conducted appropriately and on time.
Compensation
- Administer pay increases following established wage scale and work with Payroll staff to ensure accurate and timely payment of employees.
- Administer benefits program as per contracts, established policy and legal requirements.
- Educate and act as resource to employees in regards to benefits and insurance related issues.
Labor Relations
- Work with managers and staff to resolve personnel issues.
- Maintain strong working knowledge of policies and collective bargaining agreement throughout the management team.
- Participate in union contract (collective bargaining agreement) negotiations.
Management
- Participate in management team meetings, plans and initiatives.
- Develop and implement department plans, annual and multi-year.
- Manage HR department staff as necessary consistent with Co-op policies and procedures
- Perform other duties as assigned by General Manager.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job duties/responsibilities as listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform.
Qualifications:
- Two years minimum experience in human resource administration.
- Excellent verbal and written communication skills.
- Organized and ability to pay attention to details.
- Demonstrated objectivity, neutrality, and calmness under pressure.
- Demonstrated ability to follow through on commitments.
- Ability to cultivate a supportive and team-oriented work environment.
- Able to maintain strict confidentiality.
- Ability to follow all safety policies and procedures of Hunger Mountain Co-op.
- Ability to provide excellent service to customers, vendors, and co-workers and abide by Hunger Mountain Co-op’s service policies.
- Ability to work well with others in a cooperative environment where teamwork and constant communication are essential.
- Ability to work a flexible schedule if necessary based on business needs.
- Ability to follow attendance policies of Hunger Mountain Co-op.
Desired:
- Experience working in union environment.
- Bachelors or Masters Degree in Human Resources or Business Administration, or equivalent certification(s).
- Knowledge of natural foods retail industry.