Human Resources Coordinator Willimantic Food Co-op

Willimantic Food Co-op

Status: Part Time, Hourly, Non-exempt

Pay Level: Starting salary $25-$28/hour

Schedule: 24-30 hours/week

Reports to: General Manager

Supervises: no direct reports

Works closely with: staff, department managers, Finance Manager, General Manager

Overview: By working with the General Manager, department managers and staff, The Human Resources Coordinator will develop excellent human resources systems, maintain and model a culture that is open to change and innovation, uphold and further the Co-op’s commitment to diversity, equity, inclusion, and belonging (DEIB), and continually work to provide the HR systems and environment necessary to meet the organizational objectives and core values of the Willimantic Food Co-op.

Payroll & Benefits

  • Process weekly payroll ensuring utmost accuracy and timeliness.
  • Oversee and administer the employee benefit package ensuring accurate tracking of eligibility dates for employees, including medical, dental, vision, retirement, PTO, staff anniversaries.
  • Research new options and recommend changes in benefits as requested by General Manager.
  • Assist employees with any paycheck questions and process forms for any tax or deduction changes.
  • Oversee and administer employee leave keeping in compliance with FMLA, CT Paid Leave, unpaid leave policies.

Hiring and Personnel Policy Standards

  • Maintain filing system for all employee records.
  • Develop and maintain documentation of HR systems and standard operating procedures.
  • Work with all managers to ensure job descriptions are maintained and updated to reflect the responsibilities of each position.
  • Serve as the contact person for all incoming job applications and resumes and maintain those documents in organized manner so that they are easily accessible to managers.
  • Provide any pre-hiring services that the co-op needs, (recruitment, screening applicants, initial interviews, reference checks, job fair if needed.)
  • Develop systems that ensure managers use appropriate hiring practices, in accordance with legal requirements and co-op standards, at all times.
  • Assist managers in adhering to hiring standards, leadership standards and conduct standards.
  • Maintain updated employee policies and manuals.
  • Maintain updated wage scale ensuring equity and fairness in compensation is maintained throughout the organization.
  • Assist in any grievance complaints or conflict resolution processes as necessary.

Performance Management

  • Research and develop the evaluation system that is most effective in creating a positive and meaningful review process for employees and supervisors alike.
  • Track all review dates and ensure that managers are aware of all evaluation dates of their employees. Assist managers with writing and delivering annual performance evaluations.
  • Work with General Manager and department managers to analyze overall training and development needs for the organization each year, (new hire orientation, safety training, DEIB training, financial training, supervisor training etc.) and make recommendations to General Manager as to priorities and tactics to meet the training priorities.
  • Develop content and presentation materials for various trainings as needed in order for the co-op to offer an effective training program and meet the organization’s needs.
  • Track and oversee the training budget requests and expenditures throughout the year in consultation with the GM
  • Oversee the maintenance of any staff appreciation programs.
  • Ensure that the co-op has an effective internal communication system. Recommend and implement improvements as needed.

Leadership and Guidance

  • Serve as a member of the Admin Team.
  • Responsible for being a steward of the Co-op’s culture.
  • Monitor the organization’s personnel policies and practices to ensure all labor and legal requirements are always maintained.
  • Seek outside legal assistance with personnel issues as requested by the general manager.
  • Assist managers with personnel issues as needed in order to support the organization in achieving best resolution possible, including developing performance improvement plans, progressive discipline and termination, if necessary.

Customer Service

  • Ensure a welcoming store environment that reflects the Co-op’s values and purpose through supporting and advancing existing procedures and policies.
  • Assist customers with product questions, in prompt, friendly, courteous manner, referring them to other staff when necessary.
  • Ensure that all team members are customer focused and are demonstrating excellent customer service at all times.
  • Role model friendly, engaged customer service for staff and provide excellent internal service to staff and peers.
  • Be responsible for understanding and practicing the guidelines in our Customer Service Training and the Zingerman’s customer service videos.
  • Explain store policies and procedures clearly, completely and concisely to all customers.
  • Answer and route phone calls, take and route messages as needed.
  • Uphold security procedures including theft, disorderly customers, emergencies, proper opening and closing procedures.
  • Report customer suggestions, comments, complaints to the Management Team.


  • Required: Associate degree in HR or related field and 2 years HR experience OR at least 5 years professional HR experience.
  • Preferred: Bachelor’s degree (or higher) in Human Resources and/or HR certification.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Ability to maintain confidential information with professionalism.
  • Ability to be a model of all leadership and conduct standards.
  • Ability to exercise diplomacy and deal effectively with conflict.
  • Ability to develop a supportive relationship with managers and staff.
  • Experience in payroll processing software.
  • Experience with administering benefit plans, especially medical & dental.
  • An interest and commitment to stay updated on trends and legislation that pertains to employer responsibilities.
  • Good time-management skills.
  • Ability to prioritize effectively to meet the most pressing needs of the organization. .
  • Good computer skills including proficiency in Excel, Word, Powerpoint, email and internet.
  • Excellent customer service skills.
  • Reliable and predictable attendance.
  • An on-going interest in learning new skills.