Food Services Manager, Brattleboro Food Co-op

Brattleboro Food Co-op

Department: Deli

Job Title: Food Services Manager


Purpose: To strategize and oversee the operations of a natural foods deli counter and kitchen to meet Co-op goals for safety, sales, margin, labor, and excellent customer service.


Status: Reports to General Manager. Working relationships with all members of the management team. Member of Core and Management Teams.


Supervises: Deli Assistant Manager, Kitchen Assistant Manager


Essential Standards:

  • Ensure department operates in compliance with all health and safety regulations.
  • Ensure prompt, friendly, helpful customer service is delivered to customers by all staff.
  • Create and manage budget for labor and capital and non-capital expenses to meet performance objectives.
  • Develop menus seasonally to expand sales and reflect varied specialty diets.
  • Establish record-keeping procedures and pricing produces to meet margin goals while ensuring accurate up-to-date records of cost production.
  • Oversee purchasing of all items for resale, including retail products, ingredients and department supplies.
  • Ensure maintenance of all equipment is completed per maintenance schedule.
  • Establish proper storage and labeling procedures.
  • Responsible for ensuring all merchandising functions are completed.
  • Coordinates work with other departments to meet Deli objectives.
  • Develops catering program and coordinates special events.
  • Hire qualified applicants following established policy.
  • Ensure on the job training for all employees.
  • Ensure annual performance check ins.
  • Take disciplinary action as needed following established policies.
  • Develop master schedule with Assistant Managers.
  • Ensure department staff are informed of storewide meetings and policy changes.
  • Organize Deli Management/Supervisor team meetings, as well as regular staff meetings.

Customer Service:

  • Ensure prompt, friendly, helpful customer service is delivered to customers by all staff.
  • Execute selling techniques in all facets of the operation to increase sales.

Product Knowledge:

  • Deeply knowledgeable about all products sold by the deli. Stays current with store and industry trends. Answers internal and external customer questions accurately and promptly.
  • Work to increase team members’ knowledge and understanding of the products and their attributes.


Product Presentation and Quality:

  • Expedite food preparation/ production with emphasis on quality and speed.
  • Ensure that all product is fresh and within code.
  • Develop daily menu specials to expand sales and reflect varied specialty diets.
  • Create and maintain merchandising displays, signage and stock levels.
  • Work to inspire and support team members’ visual display skills.


Maintenance and Conditioning:

  • Ensure proper maintenance of all equipment.
  • Ensure that the highest cleaning standards are maintained by all staff.



  • Ensure that the department operates in compliance with all food health and safety regulations.
  • Maintain all safety protocols.



  • Work closely with marketing team and management team to maintain timely information flow, presentation, and customer interest.
  • Coordinates work with other departments to meet Deli objectives.



  • Accepts responsibility for own actions. Exemplifies honesty, integrity and ethics.



  • ServSafe certified in safe food handling.
  • Five years’ experience in a supervisory role in food service.
  • Five years’ experience in a customer service role.
  • High school diploma or related education.
  • Fluent in English speaking and writing. Additional languages a plus.
  • Willingness to work a flexible schedule which includes holidays, nights and weekends.
  • Strong knowledge of various dietary needs and preferences, such as vegan, gluten-free, plant-based, etc.
  • Great communication skills, including ability to motivate others
  • Computer skills; proficient in working with food inventory software, word processing and spread sheet software.
  • Ability to lift 50 lbs regularly, stand on your feet continuously for 8-10 hours and meet all physical demands of the position.