Floor Manager

Quabbin Harvest is seeking a Floor Manager to take charge of key aspects of our store operations in alignment with our mission and our small team of dedicated part-time staff. We sell a range of grocery options and prepared foods, with an emphasis on local and farm-fresh products. Through a number of partnership programs and volunteer efforts, we also distribute healthy food to low-income community members. We strive to be a vibrant economic node in the center of Orange, Massachusetts and to be a resource for everyone in the nine-town North Quabbin region. Quabbin Harvest is a co-operative business owned by its 1000+ members and governed democratically by an elected board of directors. We are proud to be part of the work of building a strong local and regional food system that serves everyone fairly and nurtures the health of our community and the land.

The Floor Manager provides day-to-day supervision of store operations including:

• Staff supervision, hiring, training, and review
• Assures day to day staff coverage
• Is the central point of communication, delegating when appropriate
• Some vendor relations
• In-store merchandising
• Oversight of technological and facilities systems
• Is available for occasional after hours contact with vendors and staff to respond to emerging needs

The Floor Manager is actively involved in co-op meetings:

• Attends weekly Operations Team meetings
• Attends monthly Board meetings
• Coordinates and leads quarterly Staff and Operations meetings
• Attends other meetings as needed

The Floor Manager participates in administrative activities:

• Works as a member of the Operations Team to track weekly sales, manage A/P, identify and respond to emerging needs
• Maintains appropriate Town licensure including Business License, Board of Health permits and other legally required documentation
• Maintains ServSafe and Allergen Awareness Certifications

This position is for 25 hours a week at $25 per hour. Hours are negotiable and flexibility is a plus.

Qualifications

• Ability to work independently and collaboratively as a part of a dynamic team
• Aptitude for creative problem solving and analytical troubleshooting
• Ability to promote a positive in-store environment for customers, staff, and volunteers
• Willingness to facilitate difficult conversations when needed
• Ability to see broader perspective while also paying attention to details
• Initiative, flexibility, and a good sense of humor
• Ability to maintain a positive and encouraging attitude
• Responsiveness and openness to change
• Retail grocery experience
• Excellent verbal and written communication skills
• Competence with common computer programs (eg Google Drive, Gmail, Canva, Microsoft Office)

Apply via our website (link below). We will begin reviewing applications on May 30 and continue until the position is filled.

Quabbin Harvest is an Equal Opportunity Employer.*

*Please note that with our current facilities the bathroom is located on the second floor, accessible only by stairs.