Assistant Produce Manager/Littleton Food Co-op
POSITION SUMMARY:
Littleton Food Co-op Managers are responsible for communications and practices between employees that assure necessary systems are followed for:
- the best possible service to employees and customers
- properly trained staff that creates a positive atmosphere focusing on team work
- maximizing efficiency
- building sales and gross profit
- protecting company assets
- contributing to the company’s operating objectives
Assistant Department Managers are responsible for assisting department managers with maintaining department budgets; managing inventories, re-ordering and stocking; ensuring high levels of product quality and service; providing supervisory direction to staff; directing and maintaining sanitation procedures and ensuring compliance with governmental regulations regarding safety and sanitation.
ASSISTANT PRODUCE MANAGER
In addition to the general department responsibilities, the Assistant Produce Department Manager is responsible for performing and training staff in:
- Ensuring a high level of quality and service.
- Investigating and resolving quality and service complaints.
- Ensure quality visual merchandising utilizing seasonality, availability, color and presentation.
- Maintains rotation of product to ensure freshness.
- Knowledgably assisting customers and employees with information on our products, preparation methods, nutrition and product source of origin.
- Maintains visually appealing displays.
- Places orders and assists staff with ordering.
- Works with merchandisers to keep staff updated of all relevant merchandising with information including new items, promotions, specials, etc.
- Ensures that items are in stock and follows up with vendors accordingly.
- Ensures proper usage compliance and handling of all produce and other supplies.
- Keep Point-of-Sale updated with current pricing and sales information.
DUTIES AND RESPONSIBILITIES:
Supervisory:
- Adhere to the co-op’s seven guiding principles and mission.
- Hire, schedule, manage, train, lead and develop employees.
- Adhere to set labor budget through appropriate staff hiring and scheduling.
- Assign duties and assist employees in receiving the training, tools and resources required to be successful.
- Establish a working relationship with all co-op employees.
- Monitor employees’ productivity. Provide on-going performance evaluations.
- Develops and maintains a team concept to maintain high employee morale, communications and working conditions.
- Ability to project a friendly personality and work as a positive team member.
- Read, share and respond to internal and external communication from co-workers, vendors and industry communications.
- Works with other managers in a professional manner to strengthen professional relationships and to help the co-op to succeed as a business.
- Keep staff updated on all relevant merchandising information including new items, promotions, specials, etc.
- Places orders and assists staff with ordering.
- Ensures items are in stock and follows up with vendors accordingly.
- Directs and maintains Co-op and governmental sanitation and safety standards.
- Contributes ideas for new products, techniques and systems to improve operations.
Customer Service:
- Determines types and quality levels of items throughout the department based on customer needs.
- Listen to customer inquiries and suggestions to enhance products and deliverables.
- Ensures inventory is well stocked and displayed visually appealing on shelves.
- Ensures that customer inquiries are researched and accordingly followed up on to ensure repeat customers.
Store:
- Demonstrates and enforces proper cleaning and all related work practices as required for the safe and efficient operation of the department.
- Demonstrates and enforces proper store, state and federal food safety, storage and temperature procedures.
- Works with Operations Manager regarding upkeep and repairs of equipment.
- Maintain correct department signage and pricing.
- Accountable for department appearance and out of stocks.
- Works with other departments on the merchandising, overall appearance, upkeep and maintenance.
- Helps manage and contribute to store events.
- Follows through on effective marketing strategies and in store promotions.
- Basic knowledge of other department’s duties and responsibilities.
Finance/Technology:
- Prepare sales and inventory reports.
- Maintains margin goals.
- Stay within planned budget and maintain price levels to meet budget.
- Assist in preparing annual department budget.
- Maximizes department sales and profits.
- Maximizes store profits and gross profit through effective merchandising.
- Ability to manage inventory and utilize internal/external resources to place orders for department.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- High School diploma and at least 2 years experience in a grocery/retail environment.
- Minimum three (3) years supervisory experience
- Demonstrated experience working with vendors and merchandisers.
KNOWLEDGE/SKILLS/ABILITIES:
- Knowledge of produce product.
- Basic math skills to help in the preparation of sales and inventory reports and to calculate figures and amounts such as discounts, proportions, and volume.
- Ability to multi-task and handle customer and employee needs in a timely, professional manner.
- Ability to interpret documents such as safety rules, operating and maintenance instructions.
- Ability to write routine correspondence.
- Knowledge of supervisory skills in a retail/grocery setting.
- Ability to work sales floor as well as live freight and sorting loads with staff.
- Strong merchandising and multi-tasking skills.
ENVIRONMENTAL FACTORS AND PHYSICAL REQUIREMENTS:
While performing the duties of this job, the associate is required to be able to stand, walk, stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 10-60 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp and visual acuity to operate equipment. The associate frequently is required to sit, stand, reach with hands and arms, talk and hear.
Regularity and consistency of attendance is essential to ensure high quality service and ultimately a productive department and company.
Note: To perform this job successfully, an individual must be able to perform each essential job function satisfactorily with or without reasonable accommodations.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this Job at any time.